We’re here to help.

Contact us

The fastest way to reach us is email. Write to hello@datewise.io and tell us what’s going on — include the email address on your account so we can find you quickly. We aim to reply within one business day.

Common things we can help with

• Account & sign-in. Trouble logging in, verifying your email, or resetting your password.
• Subscriptions & billing. Questions about Pair Plus or Pair Concierge. Manage or cancel anytime in Settings → Apple ID → Subscriptions on your iPhone, or in the app under your profile → Subscription.
• Privacy & your data. What we collect and why — see our Privacy Policy.
• Deleting your account. You can permanently delete your account and all your data anytime in the app: profile → Settings → Delete account. Prefer we do it? Email us from your account address and we’ll take care of it.
• Safety & reporting. If someone makes you uncomfortable, you can report or block them in the app. Reports go to our safety team and are reviewed. For anything urgent, email hello@datewise.io with “SAFETY” in the subject.

Safety first

Pair has zero tolerance for harassment, abuse, or objectionable content. If you’re ever in immediate danger, contact your local emergency services. For crisis support in the U.S., you can call or text 988 (Suicide & Crisis Lifeline).

The basics

• You must be 18 or older to use Pair.
• Read our Terms of Service and Privacy Policy.

Still stuck? Email hello@datewise.io — we read everything.

— The team at Datewise, Inc.